The Good, The Bad and the Ugly (RFP Responses)

Having just completed another RFP (request for proposal) process for legal services for a BPO company, and closed out the subsequent feedback process, it seems an appropriate time to consider the many type of responses I’ve seen when running these exercises. Firstly a word about my approach. I’ve run RFPs covering legal support for outsourcing,Continue reading “The Good, The Bad and the Ugly (RFP Responses)”

The Profession’s Top Model?

There have been a couple of interesting news items over the last few days that have got me thinking about business models in the legal profession. First, an article in the Law Society Gazette about client experience with the network of solicitors called “Quality Solicitors”, an attempt by a range of smaller law firms toContinue reading “The Profession’s Top Model?”

The insidious side of hourly rate billing

Much has been written about the demise of hourly rate billing by some excellent writers, and rightly so, much of the focus is on why hourly rate billing doesn’t work for clients. Encourages inefficiency, doesn’t relate to value delivered or market rate for work, makes bill auditing onerous etc etc. These criticisms are absolutely validContinue reading “The insidious side of hourly rate billing”

When good people leave

Talking to a legal recruitment consultant recently (and no, before you ask I’m not looking to return to lawyering!) he mentioned that while there are undoubtedly a high number of candidates on the market at the moment, they are not always what the recruiting firms are looking for. The sharper firms have opted to retainContinue reading “When good people leave”

Strategy without creativity?

Walking towards Holborn yesterday I looked up at a building to see the statement “strategy is nothing without creativity” plastered across the window. My instinct was to file it away in the “I agree” compartment of my head, and, as the song says, “walk on by”. The more I thought about it however, the lessContinue reading “Strategy without creativity?”