There is no shortage of commentary about the need for law firms to change in what is the most significant transition in the profession in a lifetime. Theories from Darwin to Kotter are cited yet firms still struggle with the day to day reality of change.

Partners speak of their frustration that things don’t move fast enough and clients are increasingly outspoken about the growing gap between their expectations and the service delivery they receive.

So for your firm, what’s at the heart of the resistance to change, and critically what can you do to address it?