Are you high quality? Really?

The topic of quality of legal advice seems to come up a lot more frequently these days. Perhaps that’s a sign of a more competitive marketplace. Maybe it’s down to more discerning purchasers of legal services. Either way, the days when law firms could talk in general terms about providing a “quality service”, without any […]

Work with Intelligent Challenge

Intelligent Challenge is an executive coaching and consulting business for large law firms and in-house legal team. Intelligent Challenges works with law firms and lawyers to increase effectiveness through a blend of executive coaching, facilitation and strategic consulting. The strategic support helps law firms understand their current and future market, changing client needs and operating […]

The end of the beginning

This is a post about endings. It has two main parts. Firstly, the legal profession, and my thoughts on where we are in the evolution of the legal services market. Secondly this blog, and where it’s going (if you don’t give two hoots about this, stop after the first section – that’s fine by me). […]

The legal market place – carnage or opportunity?

When you look at the legal marketplace, what do you see? With the implementation of the far reaching Legal Services Act finally happening in the UK (albeit with some fairly significant delays in related regulation), it seems the right time to step back and assess the state of the market. Talking to people in the profession about this, […]

Why sorry is the hardest word

I had a very interesting conversation with a colleague yesterday around a workshop he was facilitating for a fairly sizeable group of lawyers. As part of the discussion he asked the question “how many of you have ever been the subject of a client complaint”. Our subsequent discussion centred around the fact that the solitary […]

How to find an extra 1,000 hours a year

I have a confession to make. I’m an information junkie. All my life I’ve been a voracious consumer of books, magazines and newspapers. From burying my nose in novels as a child, through reading 3-4 books a week when commuting as a lawyer, to teaching myself to speed-read early in my legal career to keep […]

Lawyers – Just. Do. Something.

It seems like there was some sort of psychic alignment in the UK legal blogging community last week. As the news came rolling in on changes facing the UK market (Neil Rose’s site Legal Futures is often a good place to start), the Entrepreneur Lawyer   Chrissie Lightfoot wrote a great post about the disruption and fear […]

The in-house law firm – the future of corporate law departments?

I’m a big fan of Tom Peters. Not just because he genuinely interacts with his followers on Twitter, not just because he’s passionate about what he writes about, and not just because he presents (presentations, books) in some pretty cool ways. I’m a fan because he has some great ideas. If you look back to his book […]

A shiny new law firm

With deregulation of the market looming here in the UK, opinion varies wildly over what the likely impact will be. Some speak of decimation of the high street, and the end of the traditional law firm as we know it. Others are more conservative and see a simple acceleration of the move from a traditional […]