There’s a lot of buzz at the moment about “gamification”. Now before you choke on your cornflakes and wonder what anything that has the word “game” in it has to do with a serious business like the law, let me first explain what it is.
The best definition I found was in a white paper from a company called Bunchball (which is well worth downloading if you want to find out more), which says:
“At its root, gamification applies the mechanics of gaming to nongame activities to change people’s behavior. When used in a business context, gamification is the process of integrating game dynamics (and game mechanics) into a website, business service, online community, content portal, or marketing campaign in order to drive participation and engagement”.
Now while the gamification of legal services may be some way off, and undoubtedly there are certainly a load of “distress purchase” type services that it would be inappropriate to build some fun into, I can see the application of the concept working in some areas.
Could it be used to make a huge due diligence exercise more engaging for junior lawyers? What about a firm that works with clients on repetitive, volume instructions?
However, I suspect the serious business of injecting fun into legal work needs a little more thought, so for the blog I’m going to explore how a legal career might look as a video game, and in doing so, introduce some of the key concepts of gamification.
So learning, plus a little fun. Fits with the theme of the post?
So let’s start with some game mechanics. These are the triggers and actions that drive behaviours and contribute to motivation and engagement. Thinking about this in the context of a legal career is pretty important, because let’s be honest, there are plenty of easier ways to earn a living.
Starting out at University, the first game mechanic you’d encounter would be challenge. This is manifested in a number of different ways, from the intellectual horsepower needed (I remember thinking I’d never “get” trusts and equity!) to the maturity needed to start planning your career early, challenge is a dynamic which is likely to continue throughout a career in the profession, and in my view one of the reasons that being a lawyer can be such an enduring vocation.
Even before you get to university, you’ll have met another game dynamic which may also continue long into your working life – the concept of a leaderboard. Does law attract competitive people, or is it simply that you need to be able to survive (thrive?) in a competitive environment to succeed in the profession? The nature v nurture debate isn’t for this blog, but aim for a career in law and soon you’ll be stack ranked by A-level grades, outside interests and other achievements. The leaderboard continues through law school as the competition for training contracts and then jobs continues, at which point the challenge ramps up as you realise you need a whole new set of skills and competencies.
Being a gamer myself (first game console was an Atari with Space Invaders, Pacman and Asteroids!), the concept of “levelling up” is one that’s familiar to me and I absolutely get how addictive that dynamic can be. The concept of levels translates pretty well to what has to date, been a fairly linear career path followed by lawyers.
– Get law degree (level up!)
– Pass law school (level up)
– Qualify as solicitor (level up)
– Promoted to associate (level up)
– Make junior partner (level up!)
– Make equity (level up!)
Now I do think that as the profession changes at a structural level, this will change, but I think the concept of levelling up in some form or other will remain very applicable to the legal profession.
An interesting set of questions to ask, is then: what level do you want to get to? Why? What will it cost you? What are the benefits?
Shifting focus then to the game dynamics, the elements that drive motivation and reward, the application of these to a legal career is arguably even stronger.
Top of the list are reward and status. Two words often associated with the profession by non-lawyers, but also two words that many lawyers openly acknowledge as key drivers for them and dynamics that do keep them focussed on progress and continuing to work serious hours as they strive for partnership.
Aligned to that drive, and the fascination with the state of the profession’s leaderboard (just read the legal trade press to see how fascinated we all are with how firms are doing, how much other lawyers earn etc) is the competition dynamic.
I’ve written plenty about the competitive nature of the law firm market, and how that competitive intensity is growing as a result of the political, economic and forces now shaping the future. However within the firm is another hugely competitive environment, with players seeking to level up and accumulate points, often at the expense of their peers.
Much of this behaviour, which can often negate many of the benefits of collaboration which are critical to optimising a knowledge based organisation, are driven by the fact that there are limited opportunities to level up to equity partner.
Finally, there are some other game dynamics that also play a part in the lives of many legal professionals – achievement, self-expression and altruism, but these challenge many stereotypes that surround the legal profession, so I’ll leave those for another post.
- Level Up with Your Fries: Gamification in Advertising (newbreedofadvertisers.blogspot.com)
- Engage, don’t bore your readers – “Gamification” of routine tasks and everyday life (nextlevelofnews.com)