Why law firms need a CLO (chief listening officer)

When I started my legal career in the mid/late 90s, no-one ever talked of the CEO or the CFO. There was a Managing Partner, probably a Senior Partner, and a Finance Director. While looking at job titles may seem simplistic, it actually throws up some interesting trends (and I’m not repeating my rant about puttingContinue reading “Why law firms need a CLO (chief listening officer)”

Super Mario Lawyer – How to gamify a legal career

There’s a lot of buzz at the moment about “gamification”. Now before you choke on your cornflakes and wonder what anything that has the word “game” in it has to do with a serious business like the law, let me first explain what it is. The best definition I found was in a white paperContinue reading “Super Mario Lawyer – How to gamify a legal career”